Concept Onyx Recruitment

Senior Account Manager

Senior Account Manager required for an independent creative agency in Sunderland!

Job Title: Senior Account Manager
Location: Hybrid working, Sunderland office
Salary: Up to £38k (depending on skills and experience)

We’re working with an independent creative, digital, and design advertising agency who is expanding its Client Services Team. At the heart of their success is a supportive and collaborative team that strives to be the best.
As a Senior Account Manager, you will report to the Account Director and join a team small enough to take full autonomy, yet large enough to work on internationally significant projects. Leading high-level, proactive key accounts, you will plan, support, and ensure on-time, on-budget delivery for all agency services and outputs.

  • Add value to clients while developing existing and new multipoint opportunities within key accounts.
  • Develop compelling solutions for clients that utilize the agency’s key services, focusing on sustainable account growth and demonstrating a solid understanding of clients’ marketing needs, brands, competitors, and challenges.
  • Work seamlessly with the wider client services team (Account Directors, Account Managers, and Account Executives) to proactively manage and execute client projects and campaigns. Confidently deliver a wide range of projects, including advertising, promotional and sales materials, training kits, websites, video and animation, social media, and email.
  • Develop effective relationships with clients and external partners as well as the internal creative, digital, and account management teams to ensure efficient delivery of projects on time and to budget, while ensuring a profitable return.
  • Retain overall responsibility for the profit/loss/growth achieved within key accounts.
  • Ensure the delivery of high-quality work and service to encourage long-term client retention.

Skills and Experience:

  • Education to graduate/degree standard in a related discipline.
  • Demonstrable experience managing and growing large accounts in a digital/comms agency environment.
  • Excellent organizational skills, attention to detail for proofing, deadlines, and estimating.
  • A positive, proactive attitude and the ability to work well as part of a team.
  • A strong awareness and aptitude for marketing.
  • High standard of oral and written English and excellent communication skills.
  • Excellent presentation skills, comfortable with client pitches.
  • Good financial/commercial awareness.
  • Computer literacy with main MS Office software.


  • City center-based office with free parking nearby.
  • Development, training, and progression opportunities with regular reviews.
  • Unlimited access to Udemy online learning academy courses.
  • 25 days annual leave (plus bank holidays), increasing after 5 years of service with additional holidays or the equivalent in salary increase.
  • Following successful completion of the probationary period, automatic enrollment into a contributed personal pension, group life assurance, Yulife, and Medicash schemes.

If you’d like to be considered for this role please apply and one of our consultants will be in touch to discuss!

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